Nova Vector Limited Recruitment: For the Australian Trade and Investment Commission Recruitment 2022, applications are being accepted from interested and adequately qualified applicants.
Nova Vector Limited Recruitment
Job Title: Head of Telemarketing Contact Center
| Company | Nova Vector Limited |
| Position | Head of Telemarketing Contact Center |
| Location | Accra, Ghana |
| Job type | Full-Time |
| Salary | Not Specified |
Job Description
- The Head of Contact Center Operations oversees the performance of all the Contact Center Operators.
- They provide leadership, coaching, and support to their team, and develop plans to achieve the call center targets.
- They will be responsible for managing rosters, training staff, allocating duties, hiring and firing staff, and handling problems or queries that require a higher level of authority.
- They will also review employee performance and report progress to Management.
- The Head of Contact Center Operations is;
- Expected to develop strategies to increase the overall productivity of the Contact Centre functionality.
- Expected to manage the activities of Contact Center teams on a daily basis and assess performance.
- Expected to provide training for Contact Center Operators to ensure good performance.
- Expected to ensure the full application of Call Centre regulations and policies.
- Expected to keep a daily dashboard on indicators and statistics.
Read Also:
- Yara International Recruitment
- Food and Agriculture Organization (FAO) Recruitment
- Tony Blair Institute for Global Change Recruitment
- Complete Farmer Recruitment
- MTN Ghana Recruitment
Qualification/Experience
- Must obtain a tertiary degree in Business Administration and at least 3 years of experience as a Call Operations Manager.
Key Attributes
- Must be able to work under pressure.
- Must be able to meet deadlines and respond quickly to queries.
- Must be able and willing to work longer hours.
How to Apply
Interested applicants should indicate the position as the email subject and attach their CVs to this email address: nova.vectorgh@gmail.com
If you have any questions concerning Nova Vector Limited Recruitment, please feel free to use the comment box below and ask us your question. We will be very pleased to answer you.
You can share this information, with your family and friends, as it will be helpful to someone. Please share it on Twitter, Facebook, G+, Whatsapp or Email it to friends. Use the buttons below to do this.
